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STORE POLICIES AND FREQUENTLY ASKED QUESTIONS
Incorrect/Damaged Items: You must inform us of order errors or damages within 5 days of receiving your package. If your order was not filled properly or arrived damaged, we will arrange pick-up for the incorrect/damaged items. We will cover shipping charges and have the proper items delivered to you as necessary. Extra/Unwanted Items: You may refund or exchange all or part of your order for any reason within 45 days of purchase. After the 45 day period the materials will not be eligible for refund or return. The product must be returned in original condition. We will not be responsible for return shipping costs, lost packages or items damaged upon return. Please include your contact information inside the return package. Return to: Kardo Ministries 8300 Katy Frwy Houston, TX 77024 1-888-272-6972
Q: How are shipping costs calculated? A: We have 3 basic shipping zones; U.S.A., Canada and all other International Countries. Our costs are calculated using United States Postal Service (USPS) rates. Rates are applied to shipments based on the weight of the product(s) ordered. In the U.S.A., our standard shipping (6-14 day delivery) is generally done via USPS and our express shipping (2-5 day delivery) is generally done via USPS Express. If you require next day delivery or have an international shipment, please call our main Houston office to arrange the shipment. Q: How long does it take to ship to Australia? A: We ship to Australia via the postal service and orders take approximately 14 days from the shipping day. Kardo partners with Koorong Bookstores in Australia so you can order directly from them and the shipping cost will be much less. Q. What is Local Pick-Up? A: Local pick-up is available to customers who are able to physically pick up book/product orders. Our main N. America distribution center is located in Houston, Texas. Individuals are welcome to pick up orders at the Houston office. Please call in advance to schedule a pick up time. Q. How long does is take to ship my order? A: All orders are shipped within 48 hours of receipt of the order (excluding Sat. & Sun.) and most are shipped the same day the order is placed. We will notify you by email or phone if a shipping delay is expected. Please don’t hesitate to call our office with any questions or inquiries.
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